Thank you for shopping at lpmarocaine.com. We value your trust and do our best to ensure your satisfaction.

Returns

You have 7 calendar days from the date you received your item to request a return.

To be eligible for a return, the following conditions must be met:

• The item must be unused, in the same condition you received it, and in its original packaging.

• You must provide the receipt or proof of purchase.

Returns are only accepted in the following cases:

• You received the wrong item (different from your order).

• The item is defective or damaged upon delivery.

• There was an error on our part in fulfilling your order.

❌ Returns are not accepted if the error comes from the client, for example:

• Ordering the wrong item, edition, or quantity.

• A change of decision by the school, teacher, or client after purchase.

• Items no longer needed due to personal circumstances.

Refunds

Once we receive your item, we will inspect it and notify you. After inspection, we will confirm whether your return has been approved or rejected.

• If approved, a refund will be initiated to your original method of payment.

• Refund timelines may vary depending on your bank or card issuer.

Shipping Costs

• Clients are responsible for shipping costs when returning items.

• Shipping costs are non-refundable.

• If a refund is issued, the cost of return shipping will be deducted from the total refund.

Contact Us

For any questions or assistance with returns, please contact us at:
📧 contact@lpmarocaine.com